Products classified under the Health and Personal Care category are non-returnable due to hygiene, safety, and regulatory reasons.
However, in the unlikely event that you receive:
- A damaged product
- A defective product
- A different or incorrect item
ADPL (Agrawal Drugs Pvt. Limited) will provide a full refund or a free replacement, as applicable.
To process such requests, we may contact you to verify the damage or defect, including requesting images or other relevant details, before issuing a refund or replacement.
How to Initiate a Return or Replacement
If you receive a damaged, defective, or incorrect product, please follow the steps below:
- Contact our customer support team at
Email: adpl@adplindia.in
Phone: +91-7900567899 - Share your order details along with a description of the issue.
- Our team will review the request and guide you through the replacement or refund process.
- If required, securely pack the item in its original packaging along with all accessories and documentation.
Return Shipping
- Return shipping costs will be borne by ADPL only in cases where the product received is damaged, defective, or incorrect.
- Customers must use a trackable courier service when returning products.
- ADPL is not responsible for items lost or damaged during return transit.
Refund Process
Once the returned item is received and inspected, the refund or replacement will be processed within 15 business days.
- Refunds will be credited to the original payment method used at the time of purchase.
- Shipping charges are non-refundable, unless the return is due to an error on our part.
Exchanges
Exchanges are offered only for eligible cases involving damaged, defective, or incorrectly delivered products. Once the issue is verified and the returned product is approved, a replacement will be dispatched promptly.
Contact Us
For any questions or assistance regarding this policy, please contact us:
Phone: +91-7900567899 | +91-8595951696
Customer Support Timing: 8:30 AM – 5:30 PM
Address:
24/6B, Integrated Industrial Estate,
Sector 8A, SIDCUL,
Haridwar, Uttarakhand – 249403